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Not delivered when expected

1.0
I ordered this item on 6/20 with they delivery date between 6/21-6/24. This item is coming from about 3 hours away from my address. I then got an email on Thursday stating 6/25 delivery. Received another email on 6/25 for 6/27 delivery. Then another for 6/28 delivery. I was expecting an needed this by Saturday. It shouldnt take over a week to go 3 hours. I get that there are shipments to the next facility but this is ridiculous!

User's recommendation: Pick up if possible.

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#3705009 Review #3705009 is a subjective opinion of poster.
Location
Laguna Niguel, California
Cons
  • Slow delivery process
Preferred solution
Let the company propose a solution

Angry

I bought their installer, Handy. They sent an UNPROFESSIONAL idiot who put 2 holes in my new walls (recently renovated) because he MEASURED INCORRECTLY. then, he left to get spackle and paint to fix it. Then, he cancelled! I left my office for this. I have not seen my refund but will call American Express and file a claim.
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#3269087 Review #3269087 is a subjective opinion of poster.
Location
Sherman Oaks, California
New Reviewer

Damaged product

2.7
Allmodern - Damaged product
Allmodern - Damaged product
My entertainment console is damaged beyond repair and the offered refund is not acceptable. I am only willing to accept it at 70% discount, since it has damaged the main framed box and leg frame.
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#3148148 Review #3148148 is a subjective opinion of poster.
Location
Elkins Park, Pennsylvania
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Problem with 56” jezebel 3 fan

I recent bought this fan. There is a problem with the operation though. The fan works fine with the remote, however when we have the fan running at second speed over night , at some point during the night the fan stops and the light comes on, completely on its own. I have checked the code both on the fan receiver and the transmitter, still the problem exists. Please advise what issue could be.

User's recommendation: Fan is so quiet, especially for a bedroom.

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#3036476 Review #3036476 is a subjective opinion of poster.
Pros
  • Design
Preferred solution
Let the company propose a solution
New Reviewer

Receiver isn’t connecting to the fan receiver

Licensed electrician said the receiver isnt connecting to the fan receiver Need a replacement or refund
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1 comment
#2087310

Thank you. They are sending me a replacement.

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#2923898 Review #2923898 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Damaged

Allmodern - Damaged
Allmodern - Damaged
Sofa has damage cushion. Can you please replace. I just realized because I just opened and had someone place legs
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#2882766 Review #2882766 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I do not see a credit on my credit card statement

I received a product that was damage. I was told I would be credited for the purchase price after I showed pictures reflecting the damage. I was told to discard the product. I have not received a credit on my credit card
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#2698936 Review #2698936 is a subjective opinion of poster.
Loss
$440
Preferred solution
I have already received a credit. I have an email stating such

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Verified Reviewer New Reviewer

1.0
Update by user Jul 12, 2021

Amazon.com has denied and ignored the BBB complaint, and refused the 141.00 approx Canadian they owe us, as they state they have given a "full refund". They did not respond to the question as to why they cancelled the table order, they ignored this. Upon calling as...

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#2603807 Review #2603807 is a subjective opinion of poster.
Service
Allmodern Customer Care
Cons
  • Business practices
Loss
$141
Preferred solution
Full refund

Lost Nerchandise

2.2
I placed an order for the Blaine Glass Dining Table on April 2nd Received an email on April 10th saying it had been shipped to Carol Stream and it would be delivered between April 22-29. It has still not been delivered and assuming it is lost. Have made various calls and have been told it will be resolved within a few days. Have spoken to 3 representatives and 1 manager. Nothing resolved yet. Frustrated and upset. Loyal Wayfair customer for 5 years and have never had any issues before.

User's recommendation: Make sure your item is not lost.

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#2538555 Review #2538555 is a subjective opinion of poster.
Location
Buffalo Grove, Illinois
New Reviewer

Important delivery question

I wasnt paused! I was just looking to reschedule my handyman and could only find one number for customer service. Your guys have been great! Very easy to do business with you and your representatives who answer the phone are super helpful!
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#2523266 Review #2523266 is a subjective opinion of poster.
New Reviewer

Poor customer service & false advertising

2.0
AllModern website ( not a coupon website) states that 1st time buyers can download a 1 time 10% discount coupon, but it is impossible to download the coupon. I contacted customer service &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; they claimed this offer did not exist even though I pointed out exactly where it was stated on the AllModern website. I purchased the same wicker chest online for even less than the price from AllModern even with the 10% coupon.

User's recommendation: Never buy from AllModern or any Wayfair companies.

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#2492076 Review #2492076 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Rude customer service

2.8
The AllModern website clearly states that by signing up for their email newsletter you get a 1 time 10% discount coupon but is not possible to get this offer is on the AllModern website, not a coupon website. The customer service person was, at my request, suppose to transfer me to a supervisor, but instead placed me back in queue for a customer service person, not a supervisor, so I hung up. I ordered the same resin wicker chest at another company at a lower price with no hassle.
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#2482164 Review #2482164 is a subjective opinion of poster.
Location
Mattapoisett, Massachusetts

Purchase

1.0
Bad website. It immediately went to purchasing EVERYTHING in my shopping cart $769.00 when I was ONLY inquiring on a tray. RIDICULOUS.
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#2316976 Review #2316976 is a subjective opinion of poster.
Location
Van Nuys, California
New Reviewer

Ask question

Refusal to adjust or credit me for a table I received 2 days ago I paid $510.00 Its now .. 2 days later $393 Asked for credit towards next purchase.. Still on hold to speak to .. the 4 th person. Refused to put me thru with CEO

User's recommendation: Avoid this company !!!!!!!!

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#2286245 Review #2286245 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Excellent experience with Pissed Consumer

All Modern extended my refund due to Covid-19 delays.
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#2264581 Review #2264581 is a subjective opinion of poster.
Location
Bradenton, Florida
New Reviewer

Allmodern charged cost of items which I did not order

1.0
Allmodern charged cost of items of which I did not order to my credit card that I was unaware that they had access to. Charging over $800... when this occurred I immediately found the cancel button and I thought it would be cancelled ... but no it was not cancelled... within 5 minutes I was speaking with Customer Service and the Manager Yvette/ylabeet@***.com...but she said the order could not be cancelled and they had charged my account already... thus policy sucks... I want my money back into my account ASAP and I am contacting my lawyer about this. Nancy Wynn Koyl

User's recommendation: Don’t shop at Wayfair or Allmodern.

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#2250690 Review #2250690 is a subjective opinion of poster.
Service
Allmodern Customer Care
Cons
  • Did not order items
Loss
$804
Preferred solution
Full refund

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