Allmodern
Allmodern Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allmodern has 2.6 star rating based on 82 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend Allmodern to a friend or colleague.
- Rating Distribution
Pros: Customer service, Design, Great customer service.
Cons: Misrepresented delivery time, Business practices, Misrepresented shipping fees and corresponding customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allmodern has 2.6 star rating based on 82 customer reviews. Consumers are mostly neutral.
25% of users would likely recommend Allmodern to a friend or colleague.
- Rating Distribution
Pros: Customer service, Design, Great customer service.
Cons: Misrepresented delivery time, Business practices, Misrepresented shipping fees and corresponding customer service.Recent recommendations regarding this business are as follows: "Their marketing is a bait & switch", "stay away", "don't purchase anything from them", "You get what you pay for. The items may be inexpensive overall but service is poor if there’s an issue", "Buyer beware. All modern does not accept responsibility. They put you off to a manufacturer.".
Most users ask Allmodern for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Allmodern Reviews
"I was not mad"
I just needed to find a number to call. I was not upset whatsoever. Allmodern took care of what I needed.
"Advertisement"
I received an email that the chairs you wanted were on sale, including the picture and price. When I called customer service to order, they said the chair was...
Los Angeles, California
I was not mad
I just needed to find a number to call. I was not upset whatsoever. Allmodern took care of what I needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvertisement
I received an email that the chairs you wanted were on sale, including the picture and price. When I called customer service to order, they said the chair was 8 times the advertised price.
I forwarded the email and it was still not honored. Very disappointed in their customer service response.
Preferred solution: Price reduction
User's recommendation: Their marketing is a bait & switch
Westwood, Massachusetts
I made a mistake and need help. Please connect me by phone.
I want to add assembly to my headboard order. FedEx is planning to deliver it WITHOUT ASSEMBLY tomorrow, Sat, Feb 3. Phone please.
- Nice styles
Preferred solution: Help to pay for assembly of headboard to bed and new delivery date, if nec’y.
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San Francisco, California
Package showed up damaged
So funnyI wasnt pissed but by yoj calling it that made me laugh.
All good. Thanks for the excellent customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fallbrook, California
No resolution to damaged delivery service
Delivered damaged goods. Zero resolution.
All Modern handed me off to the manufacturer who has done nothing. Furious.
User's recommendation: Buyer beware. All modern does not accept responsibility. They put you off to a manufacturer.
Chicago, Illinois
Multiple Damaged Deliveries
My wife and I found an end table we loved in store so we bought the floor model and ordered the second one at the store to be delivered. It arrived two weeks later but it was damaged.
The item was white glove delivery so the delivery people took it back on the truck. I called customer service to get a replacement sent and to offer a discount. They did not offer any discount for the inconvenience, they are only able to send a replacement. So two weeks later here we are again with an end table that came damaged a SECOND TIME.
We have to wait now another 2 weeks for a third attempt at delivering the end table and we were not given any discount on the item whatsoever for the inconvenience, time off work to be at the house and frustration. The only thing they gave was 10% off coupon for use on one item.
Take whatever we can get at this point but if management wants to have happy customers they need to give something to their customers to get them coming back. We were going to be buying two accent chairs during the sale that starts tomorrow but we will probably take our money elsewhere.
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent the wrong product and they won't fix it
I ordered a double vanity for $2300 and they sent me a completely different product (single vanity, different size, different brand). They said I need to contact the manufacturer to resolve the issue. No refund, and won't send me the product I ordered even though it's still available on their website.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: don't purchase anything from them
Sosnowiec, Silesia
Received two sets of stools. Boxes were damaged upon arrival and one pair of stools was the incorrect color than the order. Allmodern could/would not exchange or resolve issue.
Really unhappy with the lack of help or resolution when I received the wrong item I ordered. I didn’t get the corrected items sent nor credit towards another purchase.
When a company makes a mistake, they should be held accountable and make sure to do everything in their power to mediate the issue. I’ll no longer be a customerOf allmodern or Wayfair
Incorrect color stools delivered and damaged. We had a massive setback getting into new house and were unable to open both boxes until 30 days past order.
Allmodern would not help resolve or help and instead informed me I had to take it up with the manufacture but couldnt provide do tact details. Very dissatisfied
- Stools i picked out would have been nice
- I received the wrong stools
Preferred solution: Full refund
User's recommendation: You get what you pay for. The items may be inexpensive overall but service is poor if there’s an issue
New York, New York
Missing part
We weren't missing a part, we were just missing assembly instructions and didn't realize there was another piece being the cone of the bulb holders which solved our problem.
Our rep was FANTASTIC, patient, helpful while she forwarded instructions and walked the electrician through the process of attaching the globed. She gets a 20 out of 10 in my book. Give that woman a raise!
Thanks so much,
Ann Coley
Waukegan, Illinois
I called customer service and informed that 2 chairs are not in good condition. I already sent the pictures
Chairs have some scratches. Please let me know the next step to know if I can exchange them
Thanks
Gaby Tirado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard not accepted at Wayfair
My AllModern credit card was not accepted at Wayfair. Customer service set my card up for future use.
User's recommendation: Great customer service
Buffalo, New York
Delivery status
Still no info on shipping status
All I need to know.
Thank you
I called a few times and was suppose to be told about shipping status
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLabeling Scam
allmodern takes pieces of furniture (being sold on other websites with the real manufacturer product name) marks it up and renames it so the customer will not know it is the same product being sold on another website for hundreds of dollars less.
I ordered a Drew Dining Table from allmodern for $1500. When it arrived it was labeled as a Poly & Bark Cleo Dining Table.
I called customer service to make sure I had received the right product. They told me it was the correct product and that was the product name from the manufacturer. They said they usually relabel it as a Drew Dining Table. When I looked up the real name of the product on other legitimate websites (houzz, hayneedle, walmart, home depot) the product was accurately labeled on their websites as the Poly & Bark Cleo Dining Table and selling for $1200.
So essentially allmodern took this product that all these websites are selling for $1200, renamed it so customers could not price compare it, and sold it for $1500. What a scam and fraudulent way to do business. They even went so far as to white out the Cleo Dining Table name from the assembly instructions that are included on their website. Of course when I contacted allmodern they said they dont price match.
This is not about price matching! If you had advertised the product accurately I would have been able to shop for the best price originally.
This is about scamming your customers! Shame!
Podgorica, Podgorica
We would like to exchange the chairs that are in good condition. Please let me know what is the process. Thanks. Gaby
The chairs have scratches and are not in good condition
Please let me know how we can exchange them
Thanks
Nashville, Tennessee
Need fabrics on a barrel chair
I wanted to purchase 2 barrel chairs, but I was unable to get fabrics. I am not comfortable buying something without seeing the color.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Missing item
I was told that my leather couch order was being shipped and delivered a month ago. A month later, I am told that AmmModern is looking for supplier.
My credit card was billed, so, I ordered complementing furniture pieces, area rugs, a throw, and room paint. Where is my couch?!?!
I am told by four customer service agents that they dont know and are researchingand, they may not be able to get it. We will see if they find a reasonable and equitable solution.
User's recommendation: Don’t trust their shipment/delivery email notifications to be remotely accurate.
About
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AllModern is a web-based company which provides design making services. It was founded in 2006. It is a part of Wayfair LLC. AllModern offers a broad range of products under the following categories: Lightning, Décor, Office, Living, Kitchen, and many more. There are bar stools, area rugs, end tables, mirrors, sofas etc. The company specializes in such styles as Scandinavian, Mid-Century, Sleek&Chic, Rustic, and Neutral. AllModern serves customers from the United States and Canada. Available shipping options include the following: Next Day Delivery, 2 Day Delivery, Large Parcel, Small Parcel, and Economy. Deliveries can be completed by UPS and FedEx. AllModern accepts returns within 30 calendar days of delivery.
Allmodern is ranked 200 out of 3655 in Furniture and Decor category
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