Allmodern

My wife and I found an end table we loved in store so we bought the floor model and ordered the second one at the store to be delivered. It arrived two weeks later but it was damaged.

The item was white glove delivery so the delivery people took it back on the truck. I called customer service to get a replacement sent and to offer a discount. They did not offer any discount for the inconvenience, they are only able to send a replacement. So two weeks later here we are again with an end table that came damaged a SECOND TIME.

We have to wait now another 2 weeks for a third attempt at delivering the end table and we were not given any discount on the item whatsoever for the inconvenience, time off work to be at the house and frustration. The only thing they gave was 10% off coupon for use on one item.

Take whatever we can get at this point but if management wants to have happy customers they need to give something to their customers to get them coming back. We were going to be buying two accent chairs during the sale that starts tomorrow but we will probably take our money elsewhere.

allmodern takes pieces of furniture (being sold on other websites with the real manufacturer product name) marks it up and renames it so the customer will not know it is the same product being sold on another website for hundreds of dollars less.

I ordered a Drew Dining Table from allmodern for $1500. When it arrived it was labeled as a Poly & Bark Cleo Dining Table.

I called customer service to make sure I had received the right product. They told me it was the correct product and that was the product name from the manufacturer. They said they usually relabel it as a Drew Dining Table. When I looked up the real name of the product on other legitimate websites (houzz, hayneedle, walmart, home depot) the product was accurately labeled on their websites as the Poly & Bark Cleo Dining Table and selling for $1200.

So essentially allmodern took this product that all these websites are selling for $1200, renamed it so customers could not price compare it, and sold it for $1500. What a scam and fraudulent way to do business. They even went so far as to white out the Cleo Dining Table name from the assembly instructions that are included on their website. Of course when I contacted allmodern they said they dont price match.

This is not about price matching! If you had advertised the product accurately I would have been able to shop for the best price originally.

This is about scamming your customers! Shame!