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Allmodern

Allmodern

www.allmodern.com
What is your customer experience with Allmodern?

Allmodern Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Allmodern has 2.6 star rating based on 82 customer reviews. Consumers are mostly neutral.

  • 25% of users would likely recommend Allmodern to a friend or colleague.

  • Rating Distribution
  • Pros: Customer service, Design, Great customer service.
    Cons: Misrepresented delivery time, Business practices, Misrepresented shipping fees and corresponding customer service.

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Allmodern - Advertisement - Image 2Allmodern - No resolution to damaged delivery serviceAllmodern - No resolution to damaged delivery service - Image 2Allmodern - I called customer service and informed that 2 chairs are not in good...Allmodern - I called customer service and informed that 2 chairs are not in... - Image 2Allmodern - I called customer service and informed that 2 chairs are not in... - Image 3
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Top Allmodern Reviews

Positive Review

"I was not mad"

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I just needed to find a number to call. I was not upset whatsoever. Allmodern took care of what I needed.

Critical Review

"Advertisement"

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I received an email that the chairs you wanted were on sale, including the picture and price. When I called customer service to order, they said the chair was...

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customer service service customer order thanks package funnyi headboard phone fedex
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Jeryn Mjd
map-marker Los Angeles, California

I was not mad

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I just needed to find a number to call. I was not upset whatsoever. Allmodern took care of what I needed.

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Edie T Xjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Advertisement

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Allmodern - Advertisement
Allmodern - Advertisement - Image 2

I received an email that the chairs you wanted were on sale, including the picture and price. When I called customer service to order, they said the chair was 8 times the advertised price.

I forwarded the email and it was still not honored. Very disappointed in their customer service response.

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Preferred solution: Price reduction

User's recommendation: Their marketing is a bait & switch

ARTHUR G Yrm
map-marker Westwood, Massachusetts

I made a mistake and need help. Please connect me by phone.

I want to add assembly to my headboard order. FedEx is planning to deliver it WITHOUT ASSEMBLY tomorrow, Sat, Feb 3. Phone please.

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Pros:
  • Nice styles

Preferred solution: Help to pay for assembly of headboard to bed and new delivery date, if nec’y.

Anonymous
map-marker San Francisco, California

Package showed up damaged

So funnyI wasnt pissed but by yoj calling it that made me laugh.

All good. Thanks for the excellent customer service.

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Nashia Mwu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fallbrook, California

No resolution to damaged delivery service

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Allmodern - No resolution to damaged delivery service
Allmodern - No resolution to damaged delivery service - Image 2
Contains 1 confidential file for company representatives

Delivered damaged goods. Zero resolution.

All Modern handed me off to the manufacturer who has done nothing. Furious.

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User's recommendation: Buyer beware. All modern does not accept responsibility. They put you off to a manufacturer.

Anonymous
map-marker Chicago, Illinois

Multiple Damaged Deliveries

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My wife and I found an end table we loved in store so we bought the floor model and ordered the second one at the store to be delivered. It arrived two weeks later but it was damaged.

The item was white glove delivery so the delivery people took it back on the truck. I called customer service to get a replacement sent and to offer a discount. They did not offer any discount for the inconvenience, they are only able to send a replacement. So two weeks later here we are again with an end table that came damaged a SECOND TIME.

We have to wait now another 2 weeks for a third attempt at delivering the end table and we were not given any discount on the item whatsoever for the inconvenience, time off work to be at the house and frustration. The only thing they gave was 10% off coupon for use on one item.

Take whatever we can get at this point but if management wants to have happy customers they need to give something to their customers to get them coming back. We were going to be buying two accent chairs during the sale that starts tomorrow but we will probably take our money elsewhere.

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User's recommendation: stay away

Natasha D Hdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent the wrong product and they won't fix it

I ordered a double vanity for $2300 and they sent me a completely different product (single vanity, different size, different brand). They said I need to contact the manufacturer to resolve the issue. No refund, and won't send me the product I ordered even though it's still available on their website.

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Loss:
$2300
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: don't purchase anything from them

Anna M Rap
map-marker Sosnowiec, Silesia

Received two sets of stools. Boxes were damaged upon arrival and one pair of stools was the incorrect color than the order. Allmodern could/would not exchange or resolve issue.

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Updated by user Oct 15, 2023

Really unhappy with the lack of help or resolution when I received the wrong item I ordered. I didn’t get the corrected items sent nor credit towards another purchase.

When a company makes a mistake, they should be held accountable and make sure to do everything in their power to mediate the issue. I’ll no longer be a customerOf allmodern or Wayfair

Original review Sep 15, 2023

Incorrect color stools delivered and damaged. We had a massive setback getting into new house and were unable to open both boxes until 30 days past order.

Allmodern would not help resolve or help and instead informed me I had to take it up with the manufacture but couldnt provide do tact details. Very dissatisfied

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Loss:
$305
Pros:
  • Stools i picked out would have been nice
Cons:
  • I received the wrong stools

Preferred solution: Full refund

User's recommendation: You get what you pay for. The items may be inexpensive overall but service is poor if there’s an issue

Anonymous
map-marker New York, New York

Missing part

We weren't missing a part, we were just missing assembly instructions and didn't realize there was another piece being the cone of the bulb holders which solved our problem.

Our rep was FANTASTIC, patient, helpful while she forwarded instructions and walked the electrician through the process of attaching the globed. She gets a 20 out of 10 in my book. Give that woman a raise!

Thanks so much,

Ann Coley

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Anonymous
map-marker Waukegan, Illinois

I called customer service and informed that 2 chairs are not in good condition. I already sent the pictures

Allmodern - I called customer service and informed that 2 chairs are not in good...
Allmodern - I called customer service and informed that 2 chairs are not in... - Image 2
Allmodern - I called customer service and informed that 2 chairs are not in... - Image 3

Chairs have some scratches. Please let me know the next step to know if I can exchange them

Thanks

Gaby Tirado

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Montrice Ruj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card not accepted at Wayfair

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My AllModern credit card was not accepted at Wayfair. Customer service set my card up for future use.

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User's recommendation: Great customer service

Anonymous
map-marker Buffalo, New York

Delivery status

Still no info on shipping status

All I need to know.

Thank you

I called a few times and was suppose to be told about shipping status

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Billiejo Hhf

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Verified Reviewer

Labeling Scam

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allmodern takes pieces of furniture (being sold on other websites with the real manufacturer product name) marks it up and renames it so the customer will not know it is the same product being sold on another website for hundreds of dollars less.

I ordered a Drew Dining Table from allmodern for $1500. When it arrived it was labeled as a Poly & Bark Cleo Dining Table.

I called customer service to make sure I had received the right product. They told me it was the correct product and that was the product name from the manufacturer. They said they usually relabel it as a Drew Dining Table. When I looked up the real name of the product on other legitimate websites (houzz, hayneedle, walmart, home depot) the product was accurately labeled on their websites as the Poly & Bark Cleo Dining Table and selling for $1200.

So essentially allmodern took this product that all these websites are selling for $1200, renamed it so customers could not price compare it, and sold it for $1500. What a scam and fraudulent way to do business. They even went so far as to white out the Cleo Dining Table name from the assembly instructions that are included on their website. Of course when I contacted allmodern they said they dont price match.

This is not about price matching! If you had advertised the product accurately I would have been able to shop for the best price originally.

This is about scamming your customers! Shame!

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Anonymous
map-marker Podgorica, Podgorica

We would like to exchange the chairs that are in good condition. Please let me know what is the process. Thanks. Gaby

The chairs have scratches and are not in good condition

Please let me know how we can exchange them

Thanks

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Anonymous
map-marker Nashville, Tennessee

Need fabrics on a barrel chair

I wanted to purchase 2 barrel chairs, but I was unable to get fabrics. I am not comfortable buying something without seeing the color.

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Lonzo Fzr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Missing item

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Contains 2 confidential files for company representatives

I was told that my leather couch order was being shipped and delivered a month ago. A month later, I am told that AmmModern is looking for supplier.

My credit card was billed, so, I ordered complementing furniture pieces, area rugs, a throw, and room paint. Where is my couch?!?!

I am told by four customer service agents that they dont know and are researchingand, they may not be able to get it. We will see if they find a reasonable and equitable solution.

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User's recommendation: Don’t trust their shipment/delivery email notifications to be remotely accurate.

About

Related Companies

Wayfair, Wayfair Canada, Wayfair UK, Birch Lane, Joss And Main

Summary

AllModern is a web-based company which provides design making services. It was founded in 2006. It is a part of Wayfair LLC. AllModern offers a broad range of products under the following categories: Lightning, Décor, Office, Living, Kitchen, and many more. There are bar stools, area rugs, end tables, mirrors, sofas etc. The company specializes in such styles as Scandinavian, Mid-Century, Sleek&Chic, Rustic, and Neutral. AllModern serves customers from the United States and Canada. Available shipping options include the following: Next Day Delivery, 2 Day Delivery, Large Parcel, Small Parcel, and Economy. Deliveries can be completed by UPS and FedEx. AllModern accepts returns within 30 calendar days of delivery.

Allmodern reviews and complaints

Allmodern is ranked 200 out of 3655 in Furniture and Decor category

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